Terrible
Terrible: this morning I spent over 2 fruitless hours trying to buy a pre-order gift for a very poorly family member. Amazon page directed me to the App; the App cannot be removed from my laptop; another frustrated web search advised that the App will not process pre-order gifts. This should be done on the Audible website. Tried again, picked up the 2 earlier chat sessions-which gave misleading information; explained my growing difficulties. Link provided for pre-order gifts: followed it, made the purchase, together with a message for the recipient to be sent by email. Third agent then joined chat, checked and advised after all this, that pre-orders cannot be purchased as gifts! I had to cancel via Amazon, but this is an utter disgrace. Muddle, time wasted and misleading advice provided.