No Accountability
I subscribed to OpenArt’s Advanced plan primarily to use Director for long-form video creation. During one project, I purchased three additional credit packs because the project repeatedly failed due to continuity and generation issues. After investigating, OpenArt acknowledged problems with the project and refunded some of those purchased credits. Later, when my subscription renewed, my monthly refill was lower than expected. Support explained how subscription credits work, but that was not my question. I then asked them to verify whether all three of my purchased credit packs had actually been applied to my account because my OpenArt credit history appeared to show only one purchase while my bank statement showed three. To help them investigate, I provided screenshots of both my OpenArt credit history and my bank statement and requested an itemized breakdown showing: * The date of each purchased credit pack. * The number of credits received. * When those credits were applied. * When and how they were used. Instead of answering that question, I received repeated emails stating they were experiencing a backlog and would respond within 48–72 hours. Weeks later, I still have not received the requested accounting or an answer to my original question. While waiting for a response, I paused my subscription so I would not continue paying without having my concerns addressed. Most recently, I attempted to use my remaining 185 credits. The generation failed, the project disappeared after reopening the app, and the credits were still deducted. My review is not based on AI results alone. Generative AI is imperfect, and I understand that. My concern is the lack of transparency regarding purchased credits and the inability to obtain a direct answer to a straightforward account inquiry despite providing documentation and following up multiple times. Until these issues are addressed, I cannot recommend the service.