Rude/nonexistent support, will take your money but never ship your order
I was a return customer trying to order a new CPAP machine after my doctor had sent over my updated prescription. The sale went through and they charged my card, but the order remained in 'Waiting for prescription' status for more than a week. I tried emailing and calling support, but couldn't get a response. When I finally got through to a human, they said the item had been out of stock for months and they couldn't find my prescription. I asked if they were going to let me know either of those things or return my money at some point, but I was shrugged off. I haven't received my refund yet, but found out I can buy all the same gear for $100 less from ResMed.