Excellent customer service
I love my Morning machine and was an early adopter. I have had two issues along the way and both times customer service went above and beyond to make it right. I don’t expect perfection from new technology but I do expect excellent customer service when things go wrong - and I have been very pleased with their responsiveness and support. This last time, customer service helped to replace my missing capsule bin (not their fault!) and created a manual order for me. They also informed me of the shipping charges (which were steep) before confirming. After I received it, they checked in again to make sure it arrived. In the end, the shipping was less expensive than anticipated so they reached back out to let me know I’d be getting a partial refund.