Absent customer service
I cancelled my subscription - and have the confirmation email that it was cancelled. And was charged the next year- which I did not authorize- I’m sorry: credit card numbers should be removed from your system once a service is cancelled - it does not sit well with me that they have this information still. I have emailed their customer support 3-4 times over the past two months and have yet to receive a response. Very disappointing, and I would still like my subscription cancelled and the full amount for the year refunded. It is unfortunate that I have to go to a venue like this and post to get their attention.