Slow and terrible customer service
Ordered a costume and they take 7-15 working days to dispatch but the shipping page makes it seem like it'll be so much faster when it's not a custom item. I bought items that weren't custom and it took the full 15 days to ship. I tried to contact them to find out what was happening because I needed them for an event and didn't pay upgraded shipping. No response. I emailed again threatening to get a refund and got 2 responses, one which they claim was sent the week before. The responses offered I could pay for upgraded shipping as they still hadn't shipped. I paid the same day I got the email and miraculously they've now shipped and they didn't get upgraded. So that was an absolute waste of time. The customer service is a joke and luckily I don't have to fight for a refund for the shipping as they've said they've already refunded it. I wouldn't be as bothered but it's not like these look like expensive costumes. They're printed suits and I bought from their stock list so why does it take so long to ship? Edit: In the matter of honesty they have given me a 10% refund as an apology and my items cakes JUST in time for the event (though once they were handed to a UK courier I got zero updates and I didn't even know what courier had the parcel once it was in the UK so keep that in mind - I work from home so could get my parcel, others might not be so lucky)