Terrible Experience with Customer Service Agent.
my wifi is down, called the customer service and after about 2 minutes someone finally picks up, this person asks for the phone numbers related to the broadband and so I provided, he tells me that there is no such number with a broadband, turns out he typed in BOTH numbers wrongly into the system, and it is not like a single digit difference, it was the entire PHONE NUMBER, so okay sure, he then asked for the address, and I provided my 5 DIGIT postal code, and SOMEHOW HE MESSES IT UP AGAIN, not only that, he further messed up the 5 digit UNIT NUMBER?? then next he did not apologize and was rather rude, I provided the holder of the broadband's information, and he replied saying that I have not provided enough information even though I answered every single one of his questions clearly and precisely, then he further accuses us of not paying the wifi bill? is this really the standard for working at M1? is this what M1 is?