Asia Odyssey Travel – Room for Improvement
We had a mixed experience with Asia Odyssey during our eighth day of touring in China. The initial communication with Travel Consultant Allan was excellent, and he did a great job convincing us to join the organised tour. In Beijing and Xi’an, we were guided by professionals—David and Linda—who shared insightful historical knowledge and local culture. Having a world-class guide like Linda is certainly an asset for Asia Odyssey. However, our expectations faltered upon reaching the final destination, Shanghai. The tour seemed to peak before we arrived, and the days in Shanghai felt disorganised and off-plan. It became clear that Asia Odyssey would benefit from hiring a more qualified guide for this portion of the tour. From a customer experience standpoint, it seems there is a communication gap between the tour planning and the operators. What was promised to us was not effectively communicated to those running the tour. Additionally, there appeared to be a lack of coordination and continuous oversight to ensure the tour progressed smoothly and maintained a focus on customer satisfaction.