I planned to give them 5 stars, now max 2
I planned to give them 5 stars. I like the model that you can actually pay for months, and then cancel and come back instead of forcing a full year like other companies. The videos them self also good. It felt like a legit company. Then, when actually trying to cancel they do this stupidity of hiding buttons. WHY? Why do companies do that. The have a large yellow button for upgrade, next to that you can have cancel. No they hide it as good as they can. Sub menus new sub menus, and finally a hidden button renewal settings, (That by it self even dont make sense) and they even made it a small greyed of with like 50 percent opacity button hidden some random place. Had to spend 20-30 mins to find out. Making me ask again WHY? Make it easy for people and they come back. Piss off people and you lose them. Im serious, but if not for this I would have probably have been coming back for years and spent thousands of dollar over time as a happy customer. Now you lost me as a user. I know im not alone of having enough of this. Why cant you just give the option in a not sneaky way. You have to lose more people to this, just stop it. Other services with clean ways to cancel and come back, I keep on using for years.