From hero to zero
I am still a loyal customer with Grab. I am just disappointed the service is getting worst and worst, especially the customer service. At first u can just live chat anytime to get your enquiries resolve, but now they close the live chat section and their response are slow like turtle. Imagine your driver mark food as delivered but you did not receive and you have to write an email lmfao. Merchant refunded money to me and Grab system has problem and didnt refund me the money and i had to go back and forth with Grab for months just to get back my money that was mine. And there wasnt any compensation provided for this shiet show that Grab cause. Overall just disappointed that the level of service has gone down.