Initial impression prior to arrival at property
First let me start with my situation. My family had a vacation to Mexico booked for 9 nights. This would be the week of July 4th and celebrating my husbands 60th birthday. Due to foot surgery complications my husband has experienced over the past few months we cancelled the Mexico trip and thought it would be best to stay in the states. Changing directions (especially in Florida) is difficult when time is limited. I have learned my lesson altogether with using VRBO. In saying that some owners in the past have been very understanding and accommodating, especially when they know they can book the property. I booked with 360 Blue. I have had better luck with rental company's being more accommodating outside the policy when needed to help make a vacation as pleasant as possible. The property I booked is "LottyDa" in Carillon Beach. This property has little amenities compared to other properties I have rented or compared in the past. No beach chairs, golf carts, games, etc. Oh and NO table to even sit at and have a dinner. This I just did not recognize until it was too late. Really did not occur to me that a property would not have a table that sleeps so many. Also, this area only allows golf carts to be rented through one company. Of coarse during this holiday week none are available through the only company you can rent from. This is a policy. The swimming pool you have to walk to, which will be very difficult for my husband. He can not ride a bike, which is all the property has available to guest. Only 2 cars can park at the property. I ask 360 Blue if I could move to a more accommodating property. They would not allow this because I am less than 60 days from check in. I was willing to do whatever and they were completely unwilling to accommodate anything. First and last time to use this company for rental. Looks like a week of work ahead for this vacation. IN ADDITION after the reply I want to be clear and transparent since they seem to be so transparent…. I called to speak with a manager, they were all on other calls and would call back. No one returned my call. I wanted to speak with someone other than the agents that answer. I previously spoke with an agent without any suggestions or help other than … sorry. I wanted to express my concern of mobility issues after learning the elevator is out of service as well as no golf cart availability. This site post who you can rent from concerning golf carts. This is one company, one place, very limited because the HOA wants it that way , which they do not tell you. Renting golf carts in Destin/Sandestin area is totally different. I will for sure be addressing further how the area is for someone that would be handicapped or limited due to medical issues . Especially if you’re limited to boardwalks and steps with no other access and this rental site has not bothered to assist . And another note the “insurance” they sale would not help in this situation. With my husband and I both in the medical field I have purchased several travel insurance policies in the past.