Huge shout out to Jess
Huge shout out to Jess, customer service specialist. I could not get my purchased ticket to appear on my app. Apparently I somehow purchased a ticket under an email not usually associated with my account. Tried logging in and out. Nothing. Contacted AI help desk. Couldn’t help. Sent email to help desk and instructions on how to fix did not help. Jess rescued me. She sent me specific instructions on how what to do to let her merge my accounts and even worked through additional snags. And now it’s totally fixed. Jess is an amazing asset to TodayTix. She understands her customer and doesn’t stop until there is resolution. And is a total delight to deal with. Every company needs Jess. Well done TodayTix. Always was a fan and now even more so.