Worst experience 25% of trip for trip extension
Rented a car to bring my family to jb after a hospital appointment. Faced many issues First, the car wouldn't unlock. Had to call CS. Second, after unlocking the car uploading the odometer reading,fuel but couldn't start trip. Tried 2x. Had to watsapp CS and drove off as I was delayed by 20mins because of these hiccups. Third, rushed to pick up family and rushed to hospital appointment. Family stays in sengkang while my appointment is in NUH. After renting the car from.woodlands rushed to sengkang and NUH.Unfortunately, I couldn't make it on time for appointment at 10.15am.reached at 10.45am and missed my queue number. So I had to wait til 1130am to see doc.after seeing doc, rushed to JB with family. Left NUH at 12pm and reached Jb at 230pm. After sending family to my home, rushed back to return car and was 1.5hrs late. Messaged drivelah that I would be late. I was slapped with an extra $30.30 trip extension +process fees and trip fees. When added up to the original trip, it cost more than the charges for whole day. They charge 25% of the rental for trip extension. It was not stated anywhere in the contract. I will be bringing this up to small claims tribunal. Fourth,the cars that I have rented from them out of 5, 2 cars were in the worst condition.1 car had app issue that snowballed and delayed my appointment. 1 had technical issues while driving. 1 charged me for shortage of petrol when it was full tank when I returned the night before. So many sneaky things going on that I don't feel safe renting from drivelah. I have decided to not continue renting from this platform.