Slow and unresponsive return process
I returned a RayNeo product following their standard return procedure, providing all requested documentation. Despite sending this promptly, I received no confirmation that the documentation was received or that the package had arrived at their facility. RayNeo states that returned items will be inspected within 7 business days of receipt. That window has now passed with no update, and I've had to send two follow-up emails just to try to get a status check. There has been no acknowledgment of receipt, no inspection update, and no indication of when the refund will be processed, this despite a 30-day refund window that continues to tick down while I wait for a response. The product itself may be fine, but the post-sale support and return process have been frustrating. If you're considering a purchase, be prepared for slow communication if you ever need to return an item.