Incompetence and lies
I should have read these reviews first... yikes. I ordered a process server thinking it would be an easy job. The recipient was informed that a server would be in touch and was ready to accept the documents. The server shows up to the address and... talks to the neighbor before promptly giving up. He said that there was a gate at the address and therefore I would need to buy a "stakeout". I asked customer support why he didn't bother to use the phone number provided and this is what they told me (in order): 1) The server wasn't instructed to use the phone number (that needs to be asked for?) 2) There actually weren't any contact details provided (details were provided) 3) Their system messed up and didn't transmit the details (ok.. no refund?) 4) I should have purchased an upgraded package to get the ability for a phone call to be made (why?) 5) I should have instructed the use of a phone number (we're back here again) I asked them how I could have possibly known that I needed to purchase an upgrade package or include a note that says "please use the provided phone number". They said their server did a good job and therefore none of my concerns matter and I won't get a refund.