Not able to freeze account following fraudulent use
Account hacked, notified of fraudulent purchase by email, no clear way to report fraudulent activity and suspend account- telecom after on hold for 30+ mins. Promise that would be referred to supervisor and action taken. No response and 2 days later second fraudulent purchase .. account was not blocked. subsequently have deleted all payment details and changed password -- can not delete account because activity being investigated, did receive auto mail telling me my issue resolved -- a farce and asking for positive feedback -- no faith in customer service nor ability to limit material loss by taking prompt action. DO NOT TRUST WILL NEVER USE AGAIN