service bad experience
You have a great product but your service after the sale leaves a lot to be desired. If you had a technical person respond within a day instead of telling me they will not contact me until they have received all parts need to fix my tub which was dead. I was left to think you would not reply until you shipped a whole tub to whomever you were contacting. Your receptionist did her job correctly, I guess if you want frustrated customers. On my second call in if she remembered me and unfortunately, I may not have been very polite, so she should have, then she should have escalated my request to someone, but that is your job to tell her who and if she should contact. I did talk to my installer who I contacted myself, and he reminded me of the ground fault switch that was in my closet and that was all that was needed to get me going again. If your effective delaying process at your service, contact number had not occurred we would not have been without the use of our tub for more than a week. I suggest that you come up with a better response for service to match your product.