Charged, paid, no download, no support, no refund
I purchased a digital game from EA on 5/31/26 (Order #1006814838172), and the experience has been completely unacceptable. The game shows up in my library, but there is no option to download it. I never received a download link, and despite honoring all of EA’s policies and agreements, I paid for a product they never delivered, which is theft. The game is marked as eligible for a refund, but every attempt to request it sends me through a never-ending loop of sign-ins, verification codes, and redirects, making it impossible to actually complete the refund process. I have tried contacting EA through chat, social media, and their own official contact forms, and every attempt just goes around in circles, with no access to a real human who can resolve the issue. At this point, all of this looks like unfair business practices. EA has taken payment under contract and failed to deliver, and I have no way to get the refund they claim I am eligible for. Per EA’s own refund policy, games that have not been launched are eligible for a refund within 30 days. Not only has this game never been launched, it has never even been downloaded because there is nothing available to download. If this issue is not resolved immediately, my next steps will include filing complaints with the Federal Trade Commission (FTC), the Better Business Bureau (BBB), and my state’s Attorney General Consumer Protection Division, as well as pursuing remedies through my payment provider. I paid for a game. I cannot download it. I cannot access it. I cannot successfully process the refund EA says I am eligible for. I want the product I purchased refunded in full.