Terrible customer service and completely unprofessional behavior.
Terrible customer service and completely unprofessional behavior. I had a very upsetting experience when I called Spanish Group and was assisted by the representative from the Spanish-speaking customer service department, who identified himself as being of Mexican nationality. I was simply calling to ask if my document was ready, and instead of receiving help, I was met with rudeness and offensive personal comments. When I mentioned that I needed the paperwork because I’m getting married, he crossed the line and told me—in a sarcastic and judgmental tone—that he didn’t understand how a woman like me could be getting married, supposedly because of “how I treated him.” I was never disrespectful. I only asked a basic question as any client would. His attitude was not only unprofessional but deeply inappropriate. I do not recommend this service to anyone who expects respectful treatment and basic human decency.