Received product different from website, poor quality, difficult return
I was a joint purchaser of a lamp together with my partner, who has also reviewed this transaction. I wanted to share my own experience because I was directly involved in the discussions with customer support. We purchased a lamp from Simig Lighting after carefully reviewing the product photos and description on their website. Upon receiving the item, we found that the product differed from what had been advertised online. We contacted customer support immediately and requested to return the product. Instead of arranging a straightforward return, Simig Lighting entered into a lengthy exchange, repeatedly offering increasing discounts if we agreed to keep the product. During these discussions, Simig Lighting acknowledged that there are different production batches, which they used to explain the differences between the advertised product and the one received. We did not consider this an acceptable explanation. More concerningly, the company later characterized the issue as a matter of the product not meeting our expectations, rather than addressing our concerns that the product differed from the website listing. What was particularly disappointing was that the company refused to provide a prepaid return label or cover the return shipping costs, despite our concerns that the product did not match the website listing. We were also asked to bear the risks, costs, and inconvenience associated with the international return process and their own lack of process control on returned items. Based on our experience, I would recommend avoiding this company.