Wedding Car
Booked a car for my wedding more than a month earlier. 1 hour before the wedding the car was cancelled due to malfunction. Customer Service tried their best to find an alternative so no worries. Alternative car was vibrating badly and hence we were uncomfortable to use the vehicle for a wedding to ferry the Groom. As such we communicated our concerns with the DriveLah Team and the Car Owner and both supported our decision to cancel the booking and we would make alternative arrangements. It's been 2 months, DriveLah customer service team has been responding me very haphazardly and rarely, they have confirmed that the Owner is fine with the refund but they themselves are refusing for the refund. After which they have completely ghosted my messages and refused to call or respond in any way. Response to Drivelah: please train your customer representatives to clearly indicate that before the return when we call up to raise an issue, instead of informing us to coordinate with the owner of the vehicle