I am one of those who got tricked by…
I am one of those who got tricked by their free this free that and lower pricing as compared to other brands. Bought 6 of their Aircon unit and less than 2 years the compressor is down. They simply voided my 5 years warranty for compressor because they said I didn't sign up for their extended warranty to let them service my AC unit and hence warranty is voided. I have never heard of such ridiculous policy. The best part is with evidence in WhatsApp, they gave me a wrong compressor from Day 1 and it makes me feel they are trying to throw out faulty units first. Trust me we were using other brand before and they have never gave us any big issue until we decided to change due to old age after 13 years. Seems like we landed ourself in a nightmare with Prism now. For those deciding to get any of their product, think twice and Read their warranty policy and whatever package they offer and you will know most of their terms and conditions are only to their advantages. I feel big China brands are even better than them.