Ten months of chaos, empty promises, and relentless upselling – avoid Otis at all costs.
If you value time, integrity, or basic customer service, avoid Otis. What should have been a simple service cancellation has turned into a ten-month circus of incompetence. Summary I cancelled my service agreement in January 2025 after years of paying excessive fees and enduring constant upselling calls that seemed more focused on extracting money than providing genuine maintenance support. Instead of respecting the termination, Otis kept billing us, ignored multiple written notices, and continued sending invoices months later. The timeline that says it all: Jan 2025 – I issued written notice to cancel. The Otis representative repeatedly attempted to sell me another service before eventually accepting the cancellation in writing. Feb–Jul 2025 – Otis continued issuing invoices and taking payments via my property manager despite the termination. Aug 2025 – I contacted Otis again; they apologised but took no corrective action. Sept 2025 – The person assigned to “resolve” my cancellation first tried to deny it, then attempted to sell me another service. Only after further escalation did they admit Otis’ error and agree to refund the overcharges — then proceeded to claim I needed to pay another fee for a compliance certificate they failed to issue back in January. Oct 2025 – Otis issued a “refund invoice”, requested my bank details, and phoned to reconfirm them but the refund was never paid. Nov 2025 – Ten months later, I’m still chasing the refund, now dealing with yet another new contact repeating the same promises. Why I cancelled in the first place: Their service is overpriced for the minimal work performed, and every interaction feels like an attempt to sell, sell, sell, rather than provide genuine serice. When you question charges or try to leave, the “support” disappears and they give you the run-around. A warning to others: Be extremely cautious before signing anything with Otis. Their systems are disorganised, communication is abysmal, and getting resolution on even the simplest issue is exhausting. If this is how a global brand treats a loyal customer, imagine how they’ll handle you once they’ve got your signature.