Incredibly Slow. Overwhelmed with orders
Placed my prescription transfer order 4 weeks ago. After 2 weeks of waiting with no updates, I called and spoke to a very apologetic but incapable agent who advised me to call the Pharmacy Dept. Pharmacy promised to escalate my order but couldn't give any estimate on a timeline. "Prescription transfers are placed behind all traditional prescription orders, regardless of when the order is placed", I learned, they don't have the time or staff to make calls to other pharmacies. Despite promises of order escalation, two weeks after that call I received an email stating that they are "experiencing longer than usual turnaround times" and encouraged me to have my doctor fax the prescription to DirX. I still have no idea when my order will be filled.