Customer Service is Painful
Responsive customer service that has no idea what they are doing. I've been in communication with SmallRig's customer service for 6 weeks now trying to resolve an issue with a battery. Its supposed to work it doesn't. They could have asked for a whole bunch of needed info right away when I asked why it wasn't working. Instead, they would painfully slowly ask, I would answer, they would ask, I would answer over and over. It was brutal. Just ask me to compile all the info you need. Then, they finally agreed something wasn't right and they would replace it. They said it would ship out within 3 days of the last email. That was 3 weeks ago. I still haven't received it. No shipping confirmation, or follow up.