I recently had a very frustrating…
I recently had a very frustrating experience with Hix.ai and feel compelled to share my story. Less than three days ago, I mistakenly signed up for a one-year subscription instead of the one-month plan I intended to purchase. The website did not display the final amount before processing the payment, which I believe is intentionally misleading. After realizing the error, I immediately sent multiple urgent messages through my account, but I have received no response. Only after extensive research did I discover that I have just three days to cancel the subscription, using a complicated and confusing process. Despite following the provided instructions, I could not locate the billing section in my account. Either it is missing or hidden in a way that is different from the provided directions. I find these practices to be deceptive and extremely frustrating. I have attached a screenshot of my profile page to my complaint but have yet to hear back from customer support. I insist that my subscription be canceled immediately, but given the poor response so far, I am not hopeful. I just emailed supportathix.ai and hope for a prompt response. I haven’t used any part of my subscription and am eager to get a refund soon. I strongly advise against using hix.ai due to their misleading practices and lack of customer support.