My $5 digital coupons expired and…
My $5 digital coupons expired and according to the T&C, auto refund will be initiated. However, when i called and spoke to a CS agent, Zeiana, she said there is no refund BUT on courtesy, she can only return with a $2 voucher. I told her I can’t accept that and asked her whether she can accept If she is me. To my surprise she said she can! Ha! This agent is lying straight without blinking her eyes!!!! Either she doesn’t understand or she is a true hypocrite! It is very bad for Lazada not to honour what is be promised and worse of all have such an agent representing the company, who is unable to help customers to solve the issue and yet challenging customers!