Missed Deadlines and Lost Money
I have to say that giving a one star review is painful. I am joyful that we have a book, but the level of frustration, especially at the end, was unacceptable. After repeated attempts and paying almost $5,000 to have an audio book published, we were forced to cancel the order receiving only a portion of our payment back. WestBow completely failed on meeting multiple deadlines and fulfilling their obligation. Emails were not answered and phone calls were not returned. We also bought their expensive "marketing package" that they unbelievably executed before the audio book and website were ready and available, which resulted in potentially lost sales and the ability to capture readers' names. WestBow was not communicative during this time. I finally realized that they have a system and authors need to suck it up and follow their system, no questions asked. I highly recommend that authors review other marketing avenues, which I discovered are more affordably priced. Additionally, their publishing process involves moving from one consultant to another during each phase. Some consultants were excellent. If they wanted to sell you something, they were fabulous. The process does not allow the author to form a relationship with any one person so after a while, it felt like I was drowning in emails especially all the ones asking me to spend more money on marketing. Very, very disappointing to have lost money. Even more disappointing is having the joy of a finished book diminished by level of frustration. I expect so much more from a Christian organization.