Lumos Has Totally Come Through!!!
I wrote a not so nice review of Lumos from an Ebike Ultra Helmet I bought from Amazon during Prime Days. It said it was the last one and I should have known better! Everytime I have bought a last one it turned out to be a broken return, something wrong, missing pieces, etc, etc. It was my one chance to get it on sale so I said let me get it. Sure enough, there was a bunch wrong and I could not believe that a $229 bicycle helmet could have left the factory with this much wrong so it had to have been used and misused and once again Amazon sent it out as new. I called Amazon to exchange it and they said it could only be returned no exchange. I sent Lumos an email but got no response. In due fairness it was over the weekend but I was so mad! I brought it back to Whole Foods for a return and wrote some not so nice reviews. Monday I got a response from Kevin at Lumos. I told him what happened and wanted nothing to do with Lumos. He offered to take care of the situation by offering the same price plus an additional discount and extended warranty. I told him to let me think about it. So, I put my trust in him and I just received it and it is perfect! He even included a Firefly, but now I need to spend more money to buy some more. LOL! Lumos does really care about their customers and products they produce. Their technology is cutting edge. I was an LD and worked for the company that invented the automated moving lights you see at concerts, tv, etc, and this reminds me of that cutting edge lighting technology. I can honestly now say buy Lumos, but buy directly from them.