I was a little hesitant after reading…
I was a little hesitant after reading the reviews on here, but found the specs really good for the R1 Lift facial device and pricing reasonable compared to other brands. I paid with paypal to be safe. Delivery: The device took a while to arrive to Australia, I think around two weeks, and came in two seperate packages. The tracking wasn't updated that often and the first package was the only one I had tracking for which when it arrived only included free chin masks, which initially had me worried. Customer Service: I reached out to customer service who were very helpful and assured me it would be coming and provided another tracking number. The Device: If I had my time again I might get a different device (I got the R1 lift, I liked the eye feature since that's area of concern for me, but I wish I had the device with the additional RF no ems option because it feels nice and I'd like to be able to use that feature daily). The device use is a bit confusing because the instructions and device labels are in Chinese and the text is so light it is hard to capture to be able to use Google Translate and then when you are able to translate, the translation is pretty quirky as you can expect. I checked out the site again and watched a few videos on Youtube to get the hang of using the device. Mine is the lift device so it was hard to find the specifics for that device, like which mode is eye mode (?) but I think I've worked it out. I'm guessing I could email customer service for assistance, but you just want to use it when it arrives not email trying to find instructions. I love the device, it was beautifully packaged and the device is classy and sophisticated in appearance. It seems to work well and I enjoy incorporating it into my skincare routine and part of my unwinding ritual before bed (every second or third night). It's hard to say if it is working to make a visible difference because it hasn't been that long, but based on my research and the specs I believe it will over time. I'm not sure if my skin is just dry (winter here at the moment), but I go through a lot of the gel and if I don't keep reapplying it gets a bit grippy. So you may like to order a few tubes if you want to use their brand. Moving forward I'll just buy a generic gel from the chemist, there are options that seem the same for under AU$10. Summary: I'm happy with my experience and the customer service. I would give 5 stars but the website was a bit overwhelming with all the deals, promo's and savings and all the emails which I've unsubscribed from. It would also be better if the manual also offered instructions in English. All in all love the device and would recommend :)