The customer service team is first rate.
The customer service team was consistently responsive to my many questions as I navigated choosing a strap for an old watch. When I changed my mind about which strap I wanted, after the order was processed and paid for, they happily and quickly changed the order for me after verifying that it hadn't yet shipped. The quality of the strap is better than I thought it would be. It's Pueblo leather from Badalassi Carlo and has a wonderful leather smell, and a refined finish that is simultaneously elegant and rustic. It arrived 2 days before the promised delivery date.