Terrible customer service, no responses, and rug did not look like photos
The rug we bought arrived and looked dirty and didn't match the colors we saw online. (I'm on a very high resolution apple monitor so that could not be the issue). We sent the rug back within their "7 day exchange period" which doesn't make any sense because we rushed the rug back, which was quite expensive, and they didn't email to say it was delivered until 2 weeks after the actual date of delivery. We tried to email several times with no response. We tried calling as well, but no one ever picks up the phone or returns voicemail messages. They took 20% off the refund for "restocking", which was stated, but i don't think should be taken if the rug didn't match the description/photos. I would never buy from them again. Terrible customer service.