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LAZADA REDMART .. Will give zero star if there's one !

Will give zero star if there's one !! It took damn long to get anyone via hotline or online chat. The Customer Service speaks bad English and does not understand customer well despite repeating my issues many times. All they care is their Customer Service rating by highlight their name again and again! I asked for Case reference .. was promised TWICE that they will email me and update accordingly. Till now, there's no Case ID given nor any news of my overcharged bill. On top of it, LAZADA deleted my online conversation !!!