I Ordered my son a Vipcoo VS6 scooter…
I Ordered my son a Vipcoo VS6 scooter through kukirin for Christmas gift 2025 as after ordering a kukirin G2 the order was processed to be then contacted and told that was no Longer available and Vipcoo vs6 would be a similar replacement. So I agreed as needed the gift for Christmas. By May 2026 on his way to school one morning it cut out - with a fully charged battery that morning so he knew it wasn’t a flat battery - pushed it to my Mams and I took charger round to double check this. Surely enough not charging .. not turning on. I contacted kukirin via email via messenger and via what’s app - they replied eventually to my what’s app message. They Assured me it was still under warranty but asked for videos of the scooter ‘charging’ and trying to turn it on- to both it’s obviously it did nothing. Then replied and all they would offer me was parts - ‘a switch and an instrument’ What these parts are - I’m Still yet to find out and how they know the actual fault by a 20 seconds video of an electric scooter not charging and not turning on I am amazed !! They said they would send me links of videos how to install these parts - I told them this is not acceptable after paying £560 for a scooter 5 months ago. But if this is all they can offer me .. my brother is a very good electrician and hopefully he’d be able to help with ‘parts’ installation and repair. They asked me for £30 for this. I stupidly paid this. I’m still a month later yet to receive these parts or any videos with instructions how to install these parts. Now with zero further correspondence from kukirin. But today after lots of frustration and my upset son my brother looked at the scooter today to open it and find pooled ‘battery fluid’ in the scooter underneath the lithium battery. It has not been overcharged, over used, no physical damage or exposure to extreme temperatures to cause damage to the battery. The scooter was just 5 months old from first use December 25th 2025!! I have sent yet another message via what’s app to kukirin today with photos. Still to hear from them I have informed them I want a new battery sent out free of charge. As they are clearly not going to replace the scooter. I am hoping this review will encourage them to respond to my messages and help my son and me with a scooter that stopped working after 5 months. The support and aftercare we have been given from kukirin is a disgrace. I’d advise anyone to think twice before ordering from this company.