Customer service
Their customer service is very nice and kind and they respond back very fast.
关于 kukirin-scooter.com
数据更新- 网站
- kukirin-scooter.com
- 分类
- 车辆与交通
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 121 条评价
- 差评回复率
- 93%（102/110 条）
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商家自述
Welcome to Kukirin-scooter.com, your authorized dealer for genuine Kukirin electric scooters. Please note we are an independent retailer, not the brand manufacturer.Our team is committed to delivering a great customer experience, from selection to after-sales support. We take full responsibility for all products and services sold through our shop: https://www.kukirin-scooter.com.Trustpilot Guideline:This page is for reviewing your purchase experience directly with our store. Please only post reviews if you placed an order through our shop. Feedback about other sellers or the brand in general should be shared on the appropriate platforms.
以上内容由商家自行提供，未经平台核实。kukirin-scooter.com靠谱吗？
kukirin-scooter.com（kukirin-scooter.com）在 OK.one 的综合评分为 3.3 分（满分 5 分），基于本站收录的 270 条用户评价，属于车辆与交通分类，口碑一般。评价两极分化：55% 给出 4 星及以上，同时 37% 打了 1 星；商家回复了 93% 的差评；评价主要围绕产品、客户服务。数据最后更新于 2026-10-24。
评价综述
AI 生成Most reviewers were somewhat happy with their experience overall. Consumers generally find the products perform well and appreciate the helpful support when minor issues arise. Many buyers mention that standard deliveries arrive in good condition and these electric scooters work nicely for daily transportation. However, some customers also noted frustrating shipping delays with orders and a complete lack of response from customer support teams. A few people mentioned receiving broken items out of the box or facing unexpected difficulties when trying to process refunds. Others also experienced communication gaps and felt that resolving warranty problems took too much time.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Dear Sir/Madam,
Dear Sir/Madam, My name is SANDEEP KUMAR I live in Portugal I ordered a Kukirin G2 Pro scooter from you on 16 October 2026 and have already paid the full amount. However, you have still not dispatched my scooter. I have contacted you four times by email, but I have not received a single response from you. I am very disappointed with your customer service. If you are unable to send my scooter, I request that you refund the full amount I have paid. Thank you. I look forward to your prompt response.
Scooter broke after about 8 weeks…
Scooter broke after about 8 weeks wouldn’t power on. Brought directly from their website. I have been in contact with them and they refused a refund even after providing proof of the scooter not powering on. They constantly keep trying to send me small parts to fit myself which I have no idea how to fit. Once I fit the parts the scooter still doesn’t work. Today I will be sending them a video of a multi meter test and if a new battery or scooter isn’t provided I will be taking the matter further with the ombudsman. £480 wasted on a product which does not work
Avoid at all cost purchase a $1500…
Avoid at all cost purchase a $1500 scooter and broke down within 2 weeks. Was used with pride not mucking around. Still off road as parts still not delivered after 8 weeks of emails. Always have an excuse disgusting customer service. Still waiting would never recommend to anyone.
kukirin-scooter.com 回复2026-10-16
Dear customer, We are sorry to hear about your experience and understand your frustration. However, we would like to clarify an important point regarding your review. The profile under which you posted this review is associated exclusively with kukirin-scooter.com. We are an independent authorized distributor serving the European market, not the brand owner or manufacturer. As your location is in Australia, your experience does not appear to be related to our business or the services provided through our profile. We kindly ask you to verify whether your review was posted on the correct profile. If your order was placed through our shop, please kindly contact our after-sales team at: [email protected], and we will do our best to assist you. That said, we are always willing to help verify your case. If you can provide your order number, purchase platform, or related proof, we will be able to direct you to the correct support channel or assist within our capacity. Warm regards, Kukirin-Scooter.com Service Team We only provide support for orders placed via kukirin-scooter.com
No one is answering me even after 5 day…
No one is answering me even after 5 day I've written 7 letters still nobody
kukirin-scooter.com 回复2026-10-16
Hello Ramis, We are sorry to hear about your experience and understand your frustration. If your order was placed through our shop, please kindly contact our after-sales team at: [email protected], and we will do our best to assist you. That said, we are always willing to help verify your case. If you can provide your order number, purchase platform, or related proof, we will be able to direct you to the correct support channel or assist within our capacity. We regret that your expectations were not met and appreciate your feedback. It helps us improve clarity for future customers. Warm regards, Kukirin-Scooter.com Service Team We only provide support for orders placed via kukirin-scooter.com
Placed an order no tracking details ?
kukirin-scooter.com 回复2026-10-08
Hello Courtney, We are sorry to hear about your experience and understand your frustration. However, after checking, the order number you provided does not belong to our website. Our order number begins with "Kukirin" plus five digital numbers. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/. This profile, you left the review with, is only for kukirin-scooter.com. We are not the owner of the Kukirin brand, we are an independent authorized distributor. Your order was most likely placed through a different Kukirin distributor’s website. If you are not satisfied with their service, we recommend contacting the original store directly for assistance. That said, we are always willing to help verify your case. If you can provide your order number, purchase platform, or related proof, we will be able to direct you to the correct support channel or assist within our capacity. Please kindly contact our after-sales team at: [email protected], and we will do our best to assist you. We regret that your expectations were not met and appreciate your feedback. It helps us improve clarity for future customers. Warm regards, Kukirin-Scooter.com Service Team We only provide support for orders placed via kukirin-scooter.com
After care/warranty terrible
Was great delivery and instructions to build no issues but within six months battery draining and brakes not working both of which are covered by an year warranty as per the manual you get witb it. I have emailed on numerous occasions and just keep getting passed about and scooter still not fixed. I would avoid this company
kukirin-scooter.com 回复2026-10-08
Hello Amanda, We are sorry to hear about your experience and understand your frustration. However, after checking, the order number you provided does not belong to our website. Our order number begins with "Kukirin" plus five digital numbers. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/. This profile, you left the review with, is only for kukirin-scooter.com. We are not the owner of the Kukirin brand, we are an independent authorized distributor. Your order was most likely placed through a different Kukirin distributor’s website. If you are not satisfied with their service, we recommend contacting the original store directly for assistance. That said, we are always willing to help verify your case. If you can provide your order number, purchase platform, or related proof, we will be able to direct you to the correct support channel or assist within our capacity. Please kindly contact our after-sales team at: [email protected], and we will do our best to assist you. We regret that your expectations were not met and appreciate your feedback. It helps us improve clarity for future customers. Warm regards, Kukirin-Scooter.com Service Team We only provide support for orders placed via kukirin-scooter.com
My 12 yr old loved even though i…
My 12 yr old loved even though i wathced him get slimed out by a car
kukirin-scooter.com 回复2026-10-08
Hello Oli, Thank you for your positive review and support! We’re delighted to know you’re satisfied with your purchase. However, we kindly remind you that this product is intended for riders aged 16 and older. If you have any after-sales questions or need assistance, please contact us at [email protected]. If your order was not placed through our platform, please refer to your order confirmation email to find the correct seller’s contact information. Thank you again, and we wish you a great ride! Warm regards, Kukirin-Scooter.com Service Team We only provide support for orders placed via kukirin-scooter.com
What a fantastic scooter fabulous…
What a fantastic scooter fabulous design easy to assemble and service team really helpful and fast response ❤️❤️❤️
kukirin-scooter.com 回复2026-10-08
Hello Rosemary, Thank you for your positive review and support! We’re delighted to know you’re satisfied with your purchase. If you have any after-sales questions or need assistance, please contact us at [email protected]. If your order was not placed through our platform, please refer to your order confirmation email to find the correct seller’s contact information. Thank you again, and we wish you a great ride! Warm regards, Kukirin-Scooter.com Service Team We only provide support for orders placed via kukirin-scooter.com
Quick response and service
Quick response and service, and right on time.
kukirin-scooter.com 回复2026-10-08
Hello Xardalias, Thank you for your positive review and support! We’re delighted to know you’re satisfied with your purchase. If you have any after-sales questions or need assistance, please contact us at [email protected]. If your order was not placed through our platform, please refer to your order confirmation email to find the correct seller’s contact information. Thank you again, and we wish you a great ride! Warm regards, Kukirin-Scooter.com Service Team We only provide support for orders placed via kukirin-scooter.com
I bought a g4 and they sent it the same…
I bought a g4 and they sent it the same day. Didnt think much of it until i got a message that said it was too heavy and needed to get sent back. Then i mailed the support team and they said it was on the way still which it wasnt. And now it arrived at their facility 10 days later.
kukirin-scooter.com 回复2026-09-23
Dear customer, We’re sorry for the frustration caused by the shipping issue with your order. Your package was dispatched on the same day you placed the order, but it was subsequently returned by the carrier because it was classified as overweight during transit. When you contacted us on September 10, our support team began investigating the return and working on the next steps. You later requested a refund instead of a replacement, and the full refund was processed on September 16. We understand that the unexpected return and the communication during the process were frustrating. We apologize for the inconvenience and appreciate your patience. Warm regards, Kukirin-Scooter.com Service Team We only provide support for orders placed via kukirin-scooter.com
Best service and support
Bad service!!
Terrible customer service – cancellation keeps being delayed Very disappointing experience. I contacted customer service several times to clearly state that I want to cancel my order and receive a full refund. Instead of simply processing my cancellation, they keep delaying the process and sending me back and forth. I have made it absolutely clear that I do not want the order to be shipped, yet getting a straightforward confirmation of cancellation and refund has been extremely difficult. Communication is slow and frustrating. I just want my order cancelled and my money refunded. Based on my experience so far, I cannot recommend this store.
kukirin-scooter.com 回复2026-09-08
Hello Anonym, We are sorry to hear about your experience and understand your frustration. However, we would like to clarify an important point regarding your comment. The profile you used to leave this review is associated with kukirin-scooter.com only, and we are not the brand owner or manufacturer. We are an independent authorized distributor, and we can only access and manage orders placed through our own store/system. If your order was placed through our shop, please kindly contact our after-sales team at: [email protected], and we will do our best to assist you. That said, we are always willing to help verify your case. If you can provide your order number, purchase platform, or related proof, we will be able to direct you to the correct support channel or assist within our capacity. We regret that your expectations were not met and appreciate your feedback. It helps us improve clarity for future customers. Warm regards, Kukirin-Scooter.com Service Team We only provide support for orders placed via kukirin-scooter.com
I just bought a kukirin g2 off of…
I just bought a kukirin g2 off of kukirin-scooter.com today. I just read the reviews and i am super scared of not getting my order as expected. Can someone give me confirmation?
The scooter is good ,powerful and…
The scooter is good ,powerful and durable
kukirin-scooter.com 回复2026-08-26
Hello Webster, Thank you for your positive review and support! We’re delighted to know you’re satisfied with your purchase. If you have any after-sales questions or need assistance, please contact us at [email protected]. Thank you again, and we wish you a great ride! Warm regards, Kukirin-Scooter.com Service Team We only provide support for orders placed via kukirin-scooter.com
Scammed
I paid for a g2 and got a order confirmation and then they say it hasnt been paid when the money got deducted from my account and now they say change the payment method i don't accept this and if i have to ill take legal action and also step in with my
kukirin-scooter.com 回复2026-08-20
Hello Fahad, We are sorry to hear about your experience and understand your frustration. However, we would like to clarify an important point regarding your comment. The profile you used to leave this review is associated with kukirin-scooter.com only, and we are not the brand owner or manufacturer. We are an independent authorized distributor, and we can only access and manage orders placed through our own store/system. If your order was placed through our shop, please kindly contact our after-sales team at: [email protected], and we will do our best to assist you. That said, we are always willing to help verify your case. If you can provide your order number, purchase platform, or related proof, we will be able to direct you to the correct support channel or assist within our capacity. We regret that your expectations were not met and appreciate your feedback. It helps us improve clarity for future customers. Warm regards, Kukirin-Scooter.com Service Team We only provide support for orders placed via kukirin-scooter.com
Absolutely terrible company
Absolutely terrible company! I purchased a scooter for my son, and it took them a week to email me saying it wasn’t available. Instead, they asked if I wanted to upgrade to a different model, which required an additional payment. I refused and requested a full refund. As soon as I asked for a refund, they disappeared and stopped responding to my emails. I had to ask my bank to step in and submit a fraud claim. Only after my bank got involved did I finally receive my refund. Avoid this company at all costs. You’re much better off paying a little extra and buying from a local store or a reputable retailer.
kukirin-scooter.com 回复2026-08-12
Hello Anna, We are sorry to hear about your experience and understand your frustration. However, we would like to clarify an important point regarding your comment. The profile you used to leave this review is associated with kukirin-scooter.com only, and we are not the brand owner or manufacturer. We are an independent authorized distributor, and we can only access and manage orders placed through our own store/system. If your order was placed through our shop, please kindly contact our after-sales team at: [email protected], and we will do our best to assist you. That said, we are always willing to help verify your case. If you can provide your order number, purchase platform, or related proof, we will be able to direct you to the correct support channel or assist within our capacity. We regret that your expectations were not met and appreciate your feedback. It helps us improve clarity for future customers. Warm regards, Kukirin-Scooter.com Service Team We only provide support for orders placed via kukirin-scooter.com
issue sorted immediately and replacement shipped quickly
Had an issue but customer service was quick to respond and sorted everything out smoothly really happy whit the help and the escooter would definitely recommend
kukirin-scooter.com 回复2026-08-26
Hello Matej, Thank you for your positive review and support! We’re delighted to know you’re satisfied with your purchase. If you have any after-sales questions or need assistance, please contact us at [email protected]. If your order was not placed through our platform, please refer to your order confirmation email to find the correct seller’s contact information. Thank you again, and we wish you a great ride! Warm regards, Kukirin-Scooter.com Service Team We only provide support for orders placed via kukirin-scooter.com
So my break disk was bend it and then I…
So my break disk was bend it and then I reach out too kukirin about if I could get a new one and they said Yes and the ship that I am so Grateful for it Thank you kukirin
kukirin-scooter.com 回复2026-08-26
Hello Loke, Thank you for your positive review and support! We’re delighted to know you’re satisfied with your purchase. If you have any after-sales questions or need assistance, please contact us at [email protected]. Thank you again, and we wish you a great ride! Warm regards, Kukirin-Scooter.com Service Team We only provide support for orders placed via kukirin-scooter.com
Very fast delivery (3 working days) in…
Very fast delivery (3 working days) in Slovenia! Very good product (G2), very well build! Great "toy" even for dady 🤣😉 Support even send us origonal box for G2 for free!!!!!
kukirin-scooter.com 回复2026-08-26
Hello Dejan, Thank you for your positive review and support! We’re delighted to know you’re satisfied with your purchase. If you have any after-sales questions or need assistance, please contact us at [email protected]. Thank you again, and we wish you a great ride! Warm regards, Kukirin-Scooter.com Service Team We only provide support for orders placed via kukirin-scooter.com
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