关于 kukirin-scooter.com
数据更新- 网站
- kukirin-scooter.com
- 分类
- 车辆与交通
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 121 条评价
- 差评回复率
- 93%（102/110 条）
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商家自述
Welcome to Kukirin-scooter.com, your authorized dealer for genuine Kukirin electric scooters. Please note we are an independent retailer, not the brand manufacturer.Our team is committed to delivering a great customer experience, from selection to after-sales support. We take full responsibility for all products and services sold through our shop: https://www.kukirin-scooter.com.Trustpilot Guideline:This page is for reviewing your purchase experience directly with our store. Please only post reviews if you placed an order through our shop. Feedback about other sellers or the brand in general should be shared on the appropriate platforms.
以上内容由商家自行提供，未经平台核实。kukirin-scooter.com靠谱吗？
kukirin-scooter.com（kukirin-scooter.com）在 OK.one 的综合评分为 3.3 分（满分 5 分），基于本站收录的 270 条用户评价，属于车辆与交通分类，口碑一般。评价两极分化：55% 给出 4 星及以上，同时 37% 打了 1 星；商家回复了 93% 的差评；评价主要围绕产品、客户服务。数据最后更新于 2026-10-24。
评价综述
AI 生成Most reviewers were somewhat happy with their experience overall. Consumers generally find the products perform well and appreciate the helpful support when minor issues arise. Many buyers mention that standard deliveries arrive in good condition and these electric scooters work nicely for daily transportation. However, some customers also noted frustrating shipping delays with orders and a complete lack of response from customer support teams. A few people mentioned receiving broken items out of the box or facing unexpected difficulties when trying to process refunds. Others also experienced communication gaps and felt that resolving warranty problems took too much time.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Absolutely horrible customer service
Absolutely horrible customer service. My son ordered and paid for a scooter over a month ago. Supposed to be shipped in 5 business days. To date, no reply from them and no scooter. Over $1100 spent and nothing to show for it. Horrible company and impossible to get a response from. Do not buy from here!
kukirin-scooter.com 回复2026-06-25
Hello Kristi, We are sorry to hear about your experience and understand your frustration. However, we would like to clarify an important point regarding your comment. The profile you used to leave this review is associated with kukirin-scooter.com only, and we are not the brand owner or manufacturer. We are an independent authorized distributor, and we can only access and manage orders placed through our own store/system. If your order was placed through our shop, please kindly contact our after-sales team at: [email protected], and we will do our best to assist you. That said, we are always willing to help verify your case. If you can provide your order number, purchase platform, or related proof, we will be able to direct you to the correct support channel or assist within our capacity. We regret that your expectations were not met and appreciate your feedback. It helps us improve clarity for future customers. Warm regards, Support Team – kukirin-scooter.com
Is there a place to put zero stars
Is there a place to put zero stars ! Ordered on may 10 th and nothing ! Beginning to think this is a scam . Sent emails and they keep sending me an order number created ! Which gives me no info !
kukirin-scooter.com 回复2026-06-25
Hello, We are sorry to hear about your experience and understand your frustration. However, we would like to clarify an important point regarding your comment. The profile you used to leave this review is associated with kukirin-scooter.com only, and we are not the brand owner or manufacturer. We are an independent authorized distributor, and we can only access and manage orders placed through our own store/system. If your order was placed through our shop, please kindly contact our after-sales team at: [email protected], and we will do our best to assist you. That said, we are always willing to help verify your case. If you can provide your order number, purchase platform, or related proof, we will be able to direct you to the correct support channel or assist within our capacity. We regret that your expectations were not met and appreciate your feedback. It helps us improve clarity for future customers. Warm regards, Support Team – kukirin-scooter.com
Very disappointing after-sales service
Very disappointing after-sales service. I purchased a new scooter which developed a fault, and the process to resolve it has been extremely slow and frustrating. I have spent weeks going back and forth, provided multiple photos and videos, paid for a diagnostic assessment, and still do not have a working scooter. Communication has been inconsistent, and I have repeatedly had to follow up for updates. Rather than providing a clear resolution, I have been asked to continue troubleshooting and replace parts without certainty that the issue has been correctly identified. I expected much better support for a product under warranty. Unfortunately, my experience has been stressful, time consuming, and disappointing.
kukirin-scooter.com 回复2026-06-25
Hello Nass, We are sorry to hear about your experience and understand your frustration. However, we would like to clarify an important point regarding your comment. The profile you used to leave this review is associated with kukirin-scooter.com only, and we are not the brand owner or manufacturer. We are an independent authorized distributor, and we can only access and manage orders placed through our own store/system. If your order was placed through our shop, please kindly contact our after-sales team at: [email protected], and we will do our best to assist you. That said, we are always willing to help verify your case. If you can provide your order number, purchase platform, or related proof, we will be able to direct you to the correct support channel or assist within our capacity. We regret that your expectations were not met and appreciate your feedback. It helps us improve clarity for future customers. Warm regards, Support Team – kukirin-scooter.com
Legit site.
Legit site. Delivery from Poland to Eastern Romania for G2 Pro VMP in less than I expected (8 days). Don't panic over comments that customer support is bad, or delivery was not made in xx days. Some orders need to be shipped first to Poland. The scooter is in good condition. Estimated autonomy for me (120 kg) is 40 km, on average 21-22km/h speed.
best service
I had an issue with my KuKirin G2 Max…
I had an issue with my KuKirin G2 Max scooter after an accident. The support team was very helpful throughout the entire process. They provided a prepaid return shipping label, inspected and repaired the scooter free of charge, and returned it to me in working condition. Communication was clear and professional. Thank you for your support.
Sent a broken product i they said they…
Sent a broken product i they said they can send parts for me to repair it myself i requested a refund now they stopped responding to me do not buy
kukirin-scooter.com 回复2026-06-25
Hello Zuzanna, Thank you for your message. After checking, the order number you provided (starting with “KUK”) does not belong to our website. Our order number begins with Kukirin plus five digital numbers. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/. This profile, you left the review with, is only for kukirin-scooter.com. We are not the owner of the Kukirin brand, we are an independent authorized distributor. Your order was most likely placed through a different Kukirin distributor’s website. If you are not satisfied with their service, we recommend contacting the original store directly for assistance. That said, we are still willing to help guide you to the correct support channel. You may contact our after-sales team at: [email protected], and we will do our best to assist you. Thank you for your understanding. Warm regards, Support Team-for kukirin-scooter.com
My son’s scooter was bought in June…
My son’s scooter was bought in June 2025. The motor needed replacing and is under the 1 year warranty. I’m still waiting on the parts I have paid for shipping - Order number for scooter is GB00001950 Order number for shipping part is Order No. GB00006292 Order for shipping deck tape - GB00006837 My son has had no scooter since 21st May and there have been many many emails, but I’m still waiting and I’ve paid the shipping and had no confirmation.
kukirin-scooter.com 回复2026-06-25
Hello Tash, Thank you for your message. After checking, the order number you provided (starting with “GB”) does not belong to our website. Our order number begins with Kukirin plus five digital numbers. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/. This profile, you left the review with, is only for kukirin-scooter.com. We are not the owner of the Kukirin brand, we are an independent authorized distributor. Your order was most likely placed through a different Kukirin distributor’s website. If you are not satisfied with their service, we recommend contacting the original store directly for assistance. That said, we are still willing to help guide you to the correct support channel. You may contact our after-sales team at: [email protected], and we will do our best to assist you. Thank you for your understanding. Warm regards, Support Team-for kukirin-scooter.com
Terrible customer service
Terrible customer service. Ordered a KuKirin G4 weeks ago, they promised it would ship last Friday, but now they are completely ignoring my emails. Still no tracking number. Avoid this shop!"
kukirin-scooter.com 回复2026-06-09
Dear Luka, Thank you for your message. After checking, the order number you provided (starting with “FF”) does not belong to our website. Our order number begins with Kukirin. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/ We are not the owner of the Kukirin brand, and your order was most likely placed through a different Kukirin distributor’s website. If you are not satisfied with their service, we recommend contacting the original store directly for assistance. That said, we are still willing to help guide you to the correct support channel. You may contact our after-sales team at: [email protected], and we will do our best to assist you. Thank you for your understanding. Warm regards, Support Team-for kukirin-scooter.com
Is it a scam? No here is why
I will answer question that i had when i was looking to buy kukirin product. There are 10 websites all claming to sell them and i was like this must be scam. Well i took a chance and used this one kukirin-scooter it was looking nice and clean and i clicked buy. It was perfect i got email to download some app to track it it had map it was fast it took only 5 days to ship to germany. It came without any traces of mistake. I still havent driven it but its looking good. So yes this one is safe go buy that scooter for your self. Yesterday I ordered one more kukirin g3 sofar its looking good they shiped it i will update with quality of it. I ordered from correct website kukrinin-scooter and i hope it will be good
kukirin-scooter.com 回复2026-06-09
Hi Ismail， Thank you so much for your wonderful feedback! We're thrilled to hear that you're satisfied with our service. If you have any other questions or need further assistance in the future, please don't hesitate to reach out. We're always here to help! Warm regards, Support Team-for kukirin-scooter.com
Charger doesnt work, won't respond to me
Ordered a scooter which seems to be fine. Issue is with the charger - stopped working after one charge. Notified Kukurin via email and WhatsApp - 10 days later zero response. Have had the scooter over 2 weeks - havent been able to use it for 16 of the 18 days I've had it. Order number - KUK00025771. Looking at other reviews it seems like this is the only way to get their attention, maybe I'llactually get a response.
kukirin-scooter.com 回复2026-06-09
Dear Glen, Thank you for your message. After checking, the order number you provided (starting with “KUK”) does not belong to our website. Our order number begins with Kukirin plus five digital numbers. Additionally, we do not provide service in the UK. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/ We are not the owner of the Kukirin brand, and your order was most likely placed through a different Kukirin distributor’s website. If you are not satisfied with their service, we recommend contacting the original store directly for assistance. That said, we are still willing to help guide you to the correct support channel. You may contact our after-sales team at: [email protected], and we will do our best to assist you. Thank you for your understanding. Warm regards, Support Team-for kukirin-scooter.com
Thank you so much
kukirin-scooter.com 回复2026-06-09
Hi Rattana， Thank you so much for your wonderful feedback! We're thrilled to hear that you're satisfied with our service. If you have any other questions or need further assistance in the future, please don't hesitate to reach out. We're always here to help! Warm regards, Support Team-for kukirin-scooter.com
Terrible costumer support
Terrible costumer support, ordered a bike, they didnt mention it was out of stock and now they are not answering emails anymore.
kukirin-scooter.com 回复2026-06-09
Dear customer, Thank you for your message. After checking, the order number you provided (starting with “FF”) does not belong to our website. Our order number begins with Kukirin plus five digital numbers. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/ We are not the owner of the Kukirin brand, and your order was most likely placed through a different Kukirin distributor’s website. If you are not satisfied with their service, we recommend contacting the original store directly for assistance. That said, we are still willing to help guide you to the correct support channel. You may contact our after-sales team at: [email protected], and we will do our best to assist you. Thank you for your understanding. Warm regards, Support Team-for kukirin-scooter.com
Do not under any circumstances buy off…
Do not under any circumstances buy off this company. When there’s a problem they will tell you it was not ordered from there company, yet I replied to the confirmation email they sent me, how can it not be them. Stop one minute and look at all the reviews. Every negative review they reply by saying the order number does not match there company.you must have bought it from a uk site. We cannot help you Please remove your review. Yet every positive review. The exact same company thanks you for using there company. Now how can every single positive review be using the right company. And every single negative review use the wrong company. It’s impossible. I’ve had a terrible time with these guys. I am just warning people out there. This company are an absolute nightmare if you complain about anything.do yourself a favor and Just shop elsewhere and get your product protected. They will reply to this message saying exactly what I have written. Just wait and see. I have accepted that the scooter I have bought with paint running all over it and my child refuses to use it. Well I’ve accepted kukirin will do zero to help. Like I say they will say after looking at my order number. It’s not there site I got it from. It’s amazing really because I bought it off there official site. Had 4 emails off them. I replied to the emails they sent me,And every thing was fine until I complained. Now they don’t know who I am. How can it not be them, I replied to the emails they sent me, look at there negative reviews 45 per cent bad. Surely that tells you something, I only wish I looked at them myself before purchasing this scooter. BEWARE Having just read the reply from this company. It is exactly what I said they would say I E. It’s a different company with the same name. They are all working together from china. Look at all the other bad reviews. Have every single onesie us used the other company. Yet every good review have managed to use the right company. It’s totally impossible for this to happen that way. BEWARE
kukirin-scooter.com 回复2026-06-25
Hello Joe, We are sorry to hear about your experience and understand your frustration. However, we would like to clarify an important point regarding your comment. This profile, you left the review with is only for kukirin-scooter.com, are not the brand owner or manufacturer. We are an independent authorized distributor, and we only have access to orders placed through our own store/system. We fully understand that this can be confusing, especially when confirmation emails appear similar. However, receiving an email does not always mean the order is managed by the same sales entity, as different authorized sellers operate under different platforms and support channels. That said, we are always willing to help verify your case. If you can provide your order number, purchase platform, or related proof, we will do our best to direct you to the correct support team or assist within our capacity. You may contact our after-sales team at: [email protected], and we will do our best to assist you. We also take product quality concerns seriously. If your product has any defect, we encourage you to contact the correct seller or official service channel so that a proper warranty assessment can be carried out. We regret that your expectations were not met and appreciate your feedback. It helps improve clarity for future customers. Warm regards, Support Team-for kukirin-scooter.com
it was great they are responsiv
it was great they are responsive and they are the best
kukirin-scooter.com 回复2026-05-29
Hi Eduard， Thank you so much for your wonderful feedback! We're thrilled to hear that you're satisfied with our service. If you have any other questions or need further assistance in the future, please don't hesitate to reach out. We're always here to help! Warm regards, Support Team-for kukirin-scooter.com
Very kind support
kukirin-scooter.com 回复2026-05-29
Hi Kalin， Thank you so much for your wonderful feedback! We're thrilled to hear that you're satisfied with our service. If you have any other questions or need further assistance in the future, please don't hesitate to reach out. We're always here to help! Warm regards, Support Team-for kukirin-scooter.com
Don’t ever try to buy anything of them…
Don’t ever try to buy anything of them !!! I had spends £450!!! No scooter !!!! Noir even they can tell me what it’s going on !!! They are blaming FedEx where scooter wasn’t dispatched at all from them ! Disgrace !!!!! I’m currently try to get my money back !
kukirin-scooter.com 回复2026-05-29
Dear customer, Thank you for your message. After checking, the order number you provided (starting with “UK”) does not belong to our website. We do not offer service in UK. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/ We are not the owner of the Kukirin brand, and your order was most likely placed through a different Kukirin distributor’s website. If you are not satisfied with their service, we recommend contacting the original store directly for assistance. That said, we are still willing to help guide you to the correct support channel. You may contact our after-sales team at: [email protected], and we will do our best to assist you. Thank you for your understanding. Warm regards, Support Team-for kukirin-scooter.com
hello kukirin-scooter.com im willing to…
hello kukirin-scooter.com im willing to buy a kukirin g4 and ive got a question so i bought from allerides.shop and its a scam but im asking if you could give me a discount for like 200 or 100 euros cuz my mom wants to buy it for me but she told me next month she would be able to like give me maybe 400 to 500 euros and i saved up 100 so im asking if possible thank you for the service heres my email i sent it to your support name is Cathy from Kukirin so if she can sent me some good discount i would be happy thank you kukirin :D
kukirin-scooter.com 回复2026-05-29
Hello Modulo, Thank you for your interest in the KuKirin G4, and we are sorry to hear about your experience with the scam website. For discount inquiries or special offers, please kindly contact our support team directly by email at [email protected]. We will check whether there are any available promotions or discounts for you. Thank you for your support and understanding. Warm regards, Support Team-for kukirin-scooter.com
Scam
Don't buy kukirin products because they offer NO guarantee. The moment something breaks, you have to send an email, but no one will reply. The guarantee is a scam.I have tried contacting Kukirin several times by email and have also left messages on your voicemail, but NO ONE has returned my calls or emails. You say you can't find my purchase, but I made it on the official Kukirin website. You're probably saying this because you don't want to honor your warranty. Kukirin, You are truly dishonest people.
kukirin-scooter.com 回复2026-05-29
Hello Ian, We are sorry to hear that you are dissatisfied with your experience. Based on the information currently available, we were unable to locate the related order. In order for us to review your case and assist further, please contact our customer support team at [email protected] and provide your order number or the email address used for the purchase. Our support team will check your case as soon as possible and work with you toward a solution. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/ We are not the owner of the Kukirin brand. Warm regards, Support Team-for kukirin-scooter.com
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