Very disappointing after-sales service
Very disappointing after-sales service. I purchased a new scooter which developed a fault, and the process to resolve it has been extremely slow and frustrating. I have spent weeks going back and forth, provided multiple photos and videos, paid for a diagnostic assessment, and still do not have a working scooter. Communication has been inconsistent, and I have repeatedly had to follow up for updates. Rather than providing a clear resolution, I have been asked to continue troubleshooting and replace parts without certainty that the issue has been correctly identified. I expected much better support for a product under warranty. Unfortunately, my experience has been stressful, time consuming, and disappointing.