Welcome to Kukirin-scooter.com, your authorized dealer for genuine Kukirin electric scooters. Please note we are an independent retailer, not the brand manufacturer.Our team is committed to delivering a great customer experience, from selection to after-sales support. We take full responsibility for all products and services sold through our shop: https://www.kukirin-scooter.com.Trustpilot Guideline:This page is for reviewing your purchase experience directly with our store. Please only post reviews if you placed an order through our shop. Feedback about other sellers or the brand in general should be shared on the appropriate platforms.
以上内容由商家自行提供，未经平台核实。kukirin-scooter.com（kukirin-scooter.com）在 OK.one 的综合评分为 3.3 分（满分 5 分），基于本站收录的 270 条用户评价，属于车辆与交通分类，口碑一般。评价两极分化：55% 给出 4 星及以上，同时 37% 打了 1 星；商家回复了 93% 的差评；评价主要围绕产品、客户服务。数据最后更新于 2026-10-24。
Most reviewers were somewhat happy with their experience overall. Consumers generally find the products perform well and appreciate the helpful support when minor issues arise. Many buyers mention that standard deliveries arrive in good condition and these electric scooters work nicely for daily transportation. However, some customers also noted frustrating shipping delays with orders and a complete lack of response from customer support teams. A few people mentioned receiving broken items out of the box or facing unexpected difficulties when trying to process refunds. Others also experienced communication gaps and felt that resolving warranty problems took too much time.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。The costumer service is great , the shipping time was low and the product arrived with no issues
Hi dear， Thank you so much for your wonderful feedback! We're thrilled to hear that you're satisfied with our service. If you have any other questions or need further assistance in the future, please don't hesitate to reach out. We're always here to help! Warm regards, Support Team-for kukirin-scooter.com
i js ordered the g2 and as i read the rewievs i see for some people the scooter doesnt work or it doesnt even come please check out my order Order No. FF00852921
Dear Maj, Thank you for your message. After checking, the order number you provided (starting with “FF”) does not belong to our website. Our order number format is Kukirin1XXXX. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/ We are not the owner of the Kukirin brand, and your order was most likely placed through a different Kukirin distributor’s website. If you are not satisfied with their service, we recommend contacting the original store directly for assistance. That said, we are still willing to help guide you to the correct support channel. You may contact our after-sales team at: [email protected], and we will do our best to assist you. Thank you for your understanding. Warm regards, Support Team-for kukirin-scooter.com
I bought an electric scooter and everything works with fast shipping, good support service and cheap prices. Can 100% recommend if you are considering buying a new electric scooter yourself
Hi Pelle， Thank you so much for your wonderful feedback! We're thrilled to hear that you're satisfied with our service. If you have any other questions or need further assistance in the future, please don't hesitate to reach out. We're always here to help! Warm regards, Support Team-for kukirin-scooter.com
My son bought a scooter from Kukirin directly one month ago. The steering is no longer working (wheel gets stuck when trying to steer which could be deadly). We sent an email and they responded right away but then once we sent the video they asked for showing the issue, they dropped contact. We haven’t heard anything from them on how to fix it or how they will take care of it. My son spent all of his savings for the scooter and it’s too dangerous to drive. (UPDATE - we were sent a piece to repair the scooter - but no tools to use to do so and no instructions on how to do it. considering this is the STEERING which could cause a crash at high speeds and seriously injure my son, I am not pleased. Clearlyly this is a common problem if they were able to send a "repair kit" but 1) I should not have to try to figure out how to fix this myself and 2) even if i was handy, instructions and tools are necessary - this is not just a screwdriver type repair). Order No. US00080025
Hello Amy, We are sorry to hear that you are dissatisfied with your experience. Based on the information currently available, we were unable to locate the related order. In order for us to review your case and assist further, please contact our customer support team at [email protected] and provide your order number or the email address used for the purchase. Our support team will check your case as soon as possible and work with you toward a solution. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/ We are not the owner of the Kukirin brand. Warm regards, Support Team-for kukirin-scooter.com
You are correct. The company I bought was kukirin-escooter.com ...I will delete comment!
Hi TEO, Thank you for your message. After checking, the order number you provided does not belong to our website. Our order number begins with Kukirin and is followed by 5 digital numbers. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/ We are not the owner of the Kukirin brand, and your order was most likely placed through a different Kukirin distributor’s website. If you are not satisfied with their service, we recommend contacting the original store directly for assistance. That said, we are still willing to help guide you to the correct support channel. You may contact our after-sales team at: [email protected], and we will do our best to assist you. Thank you for your understanding. Warm regards, Support Team-for kukirin-scooter.com
Dear Kukirin Support Service Team, thank you for your excellent Service, the Scooter has been received in good order. It works very well. I am so happy. You Made my day. Thank you With best regards. Patricia Romano
Hi dear， Thank you so much for your wonderful feedback! We're thrilled to hear that you're satisfied with our service. If you have any other questions or need further assistance in the future, please don't hesitate to reach out. We're always here to help! Warm regards, Support Team-for kukirin-scooter.com
The scooter and parts are not reliable and they take forever to ship anything because it all comes from china, no shipping or tracking updates 9 business days after placing order. Now I have to wait almost 2 months for a part I need to ride my scooter. I wouldn't recommend this brand and I won't buy another scooter from them, they are cheaper for a reason as these parts don't even last a year and a half. Im really upset and pissed off.
Hello Lee, We are sorry to hear that you are dissatisfied with your experience. Based on the information currently available, we were unable to locate the related order. In order for us to review your case and assist further, please contact our customer support team at [email protected] and provide your order number or the email address used for the purchase. Our support team will check your case as soon as possible and work with you toward a solution. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/ We are not the owner of the Kukirin brand. Warm regards, Support Team-for kukirin-scooter.com
I yet have to buy a G4 but I’m still scared of getting scammed
I placed an order for break pads through the company’s official website. The package was sent, but lost by UPS during transport. UPS confirmed that the package was lost by them but requested a complaint directly from Kukirin. It has now been about 7 weeks since my order and still no break pads or money in return. //Niklas, Sweden
I have no idea what all the fuss is about Great purchase came in 2 days and is in perfect condition I will definitely be ordering again and I would highly recommend ordering from here rather than a fake website.
I would like to praise the customer support team, whom I contacted regarding an incorrectly processed order. They replied to my email very quickly, were extremely polite, and everything was resolved within a few days.
Bought a Kukirin G2 for my son for Christmas so it’s 4 month old yesterday the front wheel has come off! On inspection there has been structural failure and looks like the frame has snapped! Good job he was made to wear a helmet as a few cuts & bruises will heal. I’ve tried contacting email addresses etc but had no reply at all! £400 scooter now looking like it’s completely no use and an upset boy who is gutted what’s happened to his Christmas present. Hopefully this can get resolved but I’m not confident at all!
I’m honestly really disappointed with this purchase and the overall experience with Kukirin. The scooter arrived faulty straight out of the box, which is bad enough. Instead of offering a refund for a broken product, I was told they would send a replacement motor. I then had to pay £20 for delivery of this part, which is ridiculous considering the scooter arrived defective in the first place. After waiting another two weeks, the motor finally arrived. I was told I’d be sent a video showing how to install it, as it’s not a simple repair — but that video never came. It’s now been over a week and a half since I received the part, and I’m still left with a scooter I can’t use. So at this point, I’ve paid for a product that arrived broken, paid extra to receive a replacement part, and still don’t have a working scooter. Really poor experience from start to finish — both product quality and customer service need serious improvement. I wouldn’t recommend based on this experience.
Please read before ordering. This company and their customer service is shocking. I ordered a scooter, lock and bag from this company totalling just under £500. After being messed about by fedex (the company they choose to deliver the items) for 3 days I ended up having to go to the depot myself to try and trace the scooter. I had a very disappointed son because I thd scooter hadnt been received in time for his birthday. Then kurkirin only delivered the scooter not the bag or lock. These cost £50 to add on to the order. I have emailed the customer support several times, replied to emails they have sent and had no reply whatsoever. Not e en an acknowledgement that they have received my emails. This company LIES! They state that they will respond to emails within 24 hours- they dont!They state on their website that they have 4.5 stars on trust pilot - they dont! Scooter is supposed to come with a 12 month warranty, how this is supposed to work when they dont respond to emails is beyond me. This will be another lie. Buy your scooter from PURE or IENYRUD.
i dont know why there is so much hate but i bought a kukirin g2 everything was perfect got 2000km no problems just the brakes after the 2000km i sold it and bought a kukirin g2 max everything is perfect i even won a bag and they puttet it in the box i like kukirin and i will buy there for ever
I ordered a part from there website 2 months ago and still haven't received it
Dear customer, Thank you for your message. After checking, the order number you provided (starting with “3”) does not belong to our website. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/ We are not the owner of the Kukirin brand, and your order was most likely placed through a different Kukirin distributor’s website. If you are not satisfied with their service, we recommend contacting the original store directly for assistance. That said, we are still willing to help guide you to the correct support channel. You may contact our after-sales team at: [email protected], and we will do our best to assist you. Thank you for your understanding. Warm regards, Support Team-for kukirin-scooter.com
I strongly advise others to think twice before ordering from this company. I cancelled my order around 30 minutes after placing it, yet the scooter was still shipped anyway, even though they were already aware that I wanted to cancel. That is where the entire problem began. The communication was highly unprofessional. Instead of handling the matter properly and transparently, I was asked to pay €100 for the return without any invoice or official document, and to send it to a private Gmail/PayPal address. In my opinion, that is completely unserious and raises major concerns. There was no real support, no understanding, and no willingness to help. On the contrary, I felt left alone with the issue and pressured instead of being treated fairly as a customer. What made the situation even worse was that I had already arranged payment through Klarna in 3 installments, and the first payment had already been made. This made the whole experience even more stressful and frustrating. I am writing this review to warn and protect other buyers. Save yourself the stress, confusion, and poor customer service. Buy from a local scooter shop instead, where you are more likely to get proper support, transparency, and professional handling if something goes wrong. A disappointed customer
Dear customer, Thank you for your message. After checking, the order number you provided (starting with “3”) does not belong to our website. Please kindly note that we only provide service for orders placed on: https://www.kukirin-scooter.com/ We are not the owner of the Kukirin brand, and your order was most likely placed through a different Kukirin distributor’s website. If you are not satisfied with their service, we recommend contacting the original store directly for assistance. That said, we are still willing to help guide you to the correct support channel. You may contact our after-sales team at: [email protected], and we will do our best to assist you. Thank you for your understanding. Warm regards, Support Team-for kukirin-scooter.com
Hi Aldo Voka Thank you so much for your wonderful feedback! We're thrilled to hear that our assistance was perfect and that you're satisfied with the support you received. If you have any other questions or need further assistance in the future, please don't hesitate to reach out. We're always here to help! Warm regards, KuKirin Support Team
I had received the wrong product, so I decided to contact the customer service, and after a few days I received the correct product. I'm very satisfied
Hi Seb Thank you so much for sharing your experience! We sincerely apologize for the mix-up with your order, but we're glad our customer service team was able to resolve it quickly and get you the correct product. Your satisfaction is our priority, and we truly appreciate your patience and understanding. Hope to serve you again soon! Warm regards, KuKirin Support Team
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