No support and no order status — Rotimatic going south
I am extremely disappointed with the continued lack of communication from Rotimatic. It has now been 12 weeks since I placed my order, and despite multiple attempts, no one from your customer service team has provided any update, timeline, or support. This level of service is unacceptable, and based on numerous recent customer reviews showing similar issues with long delays and unreachable support, it appears your customer service has significantly degraded. Given the complete absence of updates, I am formally requesting immediate cancellation of my order and a full refund. If I do not receive confirmation promptly, I will have no choice but to contact my credit card company to dispute the charge.