I now understand why I was treated so…
I now understand why I was treated so poorly, paid 170.00 approx for home service call, never showed, never called, reset for 2 days later, day before received 3 calls from 800 numbers, explained what happened, also BB office was eager to cancel, seemed like office and installer, were friends covering for each other, saying they tried to call ans no answer, I am positive no calls tried. Seemed like they enjoyed playing mind games, with no real desire to solve problem, tried to make me the fall guy. Now I must wait 7-10 days for refund, they have for 5 days! local manager called will c/b in AM trying to solve, seems like 3rd party intefernce, not sure?