Unsatisfactory customer service experience
I call their center to inquire about purchasing an air conditioning part. They then ask for details about me, including my name, address, phone number, model number, and purchase order. Really, I don't see why they need to have my address and purchase order; I'm only here to buy a part, not to make a warranty claim. They tell me they are not selling the portion when they have all the information. For the first time, I've heard of an electrical business not selling parts. If this is the case, could you please let me know earlier? Getting all of my information just to say that you're not selling parts is a waste of time. Please reconsider if you plan to get Prism+ because the service is terrible and the staff serve me is called Robert C.