Pathetic inexistent customer service
One of our customers registered two domains through WordPress.com, and they’ve suddenly disappeared from the Domains tab for no apparent reason. If we try to access them through the “Manage” link on the invoice, we just get a 500 error. This should be a pretty straightforward issue for their support team to fix… if only they would actually respond. I’ve contacted them twice. Both times, it took around 24 hours to get a generic response that completely ignored the actual issue. Even worse, they close the ticket immediately after replying, so I can’t even respond to clarify the problem. At this point, I’m seriously considering filing a complaint with ICANN.