Terrible refund experience
I live in Canada so ordered a rug from their Canadian website. However, I immediately cancelled my order 2-3 hours later due to realizing they were selling the same rug for double the price of other brands. But they were unable to cancel the order and said my only option was to refuse delivery and have FedEx send the rug back to them So I had to constantly track the package, and meet the delivery person at the door to refuse delivery. After that, they said that they would offer the refund once they received it in their warehouse. The shipping was incredibly slow, it took 3 weeks for the rug to return to them. I checked my accounts and no refund came. So I had to pester and pester, and finally they issued me a full refund 3 weeks after they had received it in their warehouse (they initially promised me 5-10 days). This company would not have refunded me if I didn’t constantly push for it and remind them. I wouldn’t have caught it unless I diligently checked my transactions. And they just resell rugs for 2-3x other sellers. All of this trouble, just because I cancelled an order 2 hours after I placed it. Overall, terrible company. I would advise everyone to stay away.