Foul-smelling thawed deliveries
This company does not stand behind their service and could care less about your dog. Our food showed up late and thawed. We received 30lbs of foul smelling, blood-filled bags. We called for a refund because this happened twice. They said “we don’t give refunds” unless you happen to understand you have to pay EXTRA for insurance. My dog would have gone 8 days without food. “Feed him a bland diet …” they said. Seriously?? I already had to change his food so he can eat. If you want to play games with your pets food and digestive stability, by all means sign up for this. The service is horrible.