NO BIKE & NO MONEY +30 emails
I bought my ebike more than a month ago. Bike came on time but once opening the packaging the bike was rusty from the inside of the fork frame and certain other pieces (Screews, disc brake...) Absolutetly shocking. I have then contact them and ask them for a swap for another model they denied, so just asked them to collect the damaged bike and to refund me. Is been now over 2 weeks since they collect the bike but despite have sent them over 10 emails. NO money and no reply that't the worst customer services I have ever deal just thinking there isn't customer service is just cheap bikes sold at expensive price.