Great customer service but not the product
On the customer service side, We so far have had a great customer service and resolution from every person we have interacted so far. I want to specially callout @parul for helping out all the way and honoring all agreements and promply follwing up on every update. On the product itself, I must say that it is subpar. I paid 1500 dollars just over 2 years back and the machine is a bust now. As per the diagnostic, the touch buttons stopped working and with no fault of mine, i now have a unusable machine! I did not take extended warranty as i did not expect to see a busted 1500 USD machine just in 2 years. Think how long a 1000 dollars apple lasts!! 🙁 Only other option given to me was to buy a new/remaufactured machine and get just 300 dollars credit for my old machine. So here i am stuck..look at a eye sore or spend another 1500 dollars and buy a new machine.. I will let you decide if 3000 dollars in 2 years is worth it or not..defined not worth my rotis