Quick replacement of damaged part
I had damaged the threads on my Fire Maple Polaris burner so I could not screw on a fuel tank. This was my fault for not keeping the threads clean. I emailed Fire Maple to see if they had replacements available. They responded within a day asking for a video to see if they could the problem. Then, without asking for warranty info or asking how this happened, they sent me a new burner. I got it within a 10 days. A year ago I had a technical question about adjusting the igniter distance and the same woman, June, answered immediately. I am very impressed by Fire Maple customer service.