From no hope to our first dream home - Outstanding support
We can’t thank New Homes Mortgage Helpline enough for their incredible support. As first-time buyers with no knowledge of how the process works, what could have been overwhelming instead felt smooth and well-guided from start to finish. A huge thank you to Jake Spriggs-Moore, who was our very first point of contact. From the very beginning, he was friendly, patient, and reassuring. He explained the process clearly, took the time to answer our questions, and kept us updated at each step. His support gave us confidence right from the start and made the whole experience far less daunting. An extra special thank you to George Ramsey, whose dedication was simply outstanding. He even worked with us on a bank holiday, and what should have been a short call turned into over 3 hours because George wanted to make sure we fully understood everything and had all our questions answered. His patience, professionalism, and commitment left us absolutely speechless - it’s rare to see someone go so far above and beyond for their clients. We’d also like to thank Liam Rogerson, who kept us constantly updated once our application was with the lender. His consistent communication and reassurance gave us real peace of mind that everything was moving in the right direction. What makes this experience even more meaningful is that, while other advisors gave us little hope, New Homes Mortgage Helpline truly believed in us and worked hard to make it happen. Now, we’re just waiting for the keys to our very first dream home - something we couldn’t have imagined without the amazing support of Jake, George, and Liam. We are beyond grateful for everything this team has done, and we would recommend New Homes Mortgage Helpline to anyone looking for genuine, caring, and expert guidance on their mortgage journey.