3 1/2 hours on the phone
I am so sorry. I have to leave one star because I’ve been on the phone for 3 1/2 hours and I have been transferred from department to department back to department to department for the last customer service representative to try to offer me something else to add onto my bill. I’m already having issues and he wants to keep me on the phone extra time to advertise for me to pay more on my bill. I am so frustrated with Adt. I’ve been with Adt for years. I’ve never had this experience, but this DIY project is garbage and they need to do better if I’m charged for the technician that comes out tomorrow I will disconnect everything take it back to Adt and I will go with Cove