Too long wait times,no real customer service
Way too long wait times for their apparel. This is my second order placed with them. First time it did not take as long and was relieved that my order came in. That was last year. This year I placed another order of the same item and it is taking forever to get to me. Emailed a couple of times about it and I get the same piped out general answer about how they painstakingly create each item to order and it takes 14-20 business days(excluding weekends and holidays) 25 days for cloaks. Seems like way too long of wait times for their stuff. They say its all made in California but I hardly believe that. I have not requested a refund yet as I am holding out hope that maybe the Loki Board shorts I ordered will come in. I will give it another week and if I do not see anything or get the same generic answers when I email them, I will seek legal action against them. Not that it will do any good,but I can try. These people do not care,really and will not contact me directly with any real reassurances. If this order miraculously comes in I will never order from them again and neither should anyone else.